{"id":651,"date":"2026-04-02T11:43:25","date_gmt":"2026-04-02T11:43:25","guid":{"rendered":"https:\/\/chilli.awovedev.com\/?page_id=651"},"modified":"2026-04-03T09:43:41","modified_gmt":"2026-04-03T09:43:41","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/chilli.awovedev.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"651\" class=\"elementor elementor-651\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce74340 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce74340\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71e8ac2\" data-id=\"71e8ac2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfb22b5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"cfb22b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-b9cd865 e-flex e-con-boxed e-con e-parent\" data-id=\"b9cd865\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81664f0 elementor-widget elementor-widget-text-editor\" data-id=\"81664f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Credence Capital (Pty) Ltd<\/strong><br \/><em>Licensed FSP No. 53882 &amp; Registered CASP (FIC Act)<\/em><\/p><h4><strong>1. INTRODUCTION<\/strong><\/h4><p>Credence Capital (Pty) Ltd (\u201cCredence Capital\u201d, \u201cwe\u201d, \u201cus\u201d) is an authorised Financial Services Provider and registered Accountable Institution in terms of the Financial Intelligence Centre Act.<\/p><p>These Terms govern your use of our website and services.<\/p><p>By accessing this website, you agree to comply with these Terms.<\/p><h4><strong>2. REGULATORY STATUS AND COMPLIANCE FRAMEWORK<\/strong><\/h4><p>Credence Capital operates in accordance with:<\/p><ul><li>Financial Advisory and Intermediary Services Act (FAIS)<\/li><li>Financial Intelligence Centre Act (FIC Act)<\/li><li>FSCA regulatory framework<\/li><li>Applicable crypto asset regulatory guidance<\/li><\/ul><p>All services are conducted under a Risk Management and Compliance Programme (RMCP) applying a risk-based approach to AML\/CFT\/CPF obligations .<\/p><h4><strong>3. NATURE OF SERVICES<\/strong><\/h4><p>Credence Capital:<\/p><ul><li>Provides financial advice and intermediary services<\/li><li>May provide crypto asset-related services (subject to licensing scope)<\/li><li>Does not hold, custody, or manage client funds<\/li><\/ul><p>All services are:<\/p><ul><li>Subject to onboarding approval<\/li><li>Delivered within South Africa<\/li><li>Governed by internal compliance and risk policies<\/li><\/ul><h4><strong>4. NO CLIENT RELATIONSHIP BY DEFAULT<\/strong><\/h4><p>Use of this website does not create:<\/p><ul><li>A financial advisor-client relationship<\/li><li>Any fiduciary obligation<\/li><\/ul><p>A relationship is only established once:<\/p><ul><li>Onboarding is completed<\/li><li>All compliance requirements are met<\/li><li>A formal agreement is signed<\/li><\/ul><h4><strong>5. CLIENT ONBOARDING (KYC \/ CDD \/ EDD)<\/strong><\/h4><p>All clients are subject to mandatory onboarding procedures aligned with the RMCP, including:<\/p><h5><strong>5.1 Customer Due Diligence (CDD)<\/strong><\/h5><ul><li>Identity verification<\/li><li>Proof of address<\/li><li>Source of funds verification<\/li><li>Understanding the business relationship<\/li><\/ul><h5><strong>5.2 Enhanced Due Diligence (EDD)<\/strong><\/h5><p>Applied where higher risk is identified, including:<\/p><ul><li>Crypto-related clients (automatically high risk)<\/li><li>Foreign nationals<\/li><li>Politically exposed persons (PEPs)<\/li><li>Complex ownership structures<\/li><\/ul><h5><strong>5.3 Verification Systems<\/strong><\/h5><p>Credence Capital uses electronic verification systems (e.g. biometric and document verification tools) to:<\/p><ul><li>Authenticate identity<\/li><li>Perform sanctions screening<\/li><li>Conduct adverse media checks<\/li><\/ul><h4><strong>6. RISK-BASED CLIENT ACCEPTANCE<\/strong><\/h4><p>Credence Capital applies a risk-rating model:<\/p><ul><li>Low Risk \u2192 Simplified CDD<\/li><li>Medium Risk \u2192 Standard CDD<\/li><li>High Risk \u2192 Enhanced Due Diligence<\/li><li>Extremely High Risk \u2192 Prohibited<\/li><\/ul><p>We reserve the right to:<\/p><ul><li>Decline onboarding<\/li><li>Request additional information<\/li><li>Terminate relationships<\/li><\/ul><p>Where:<\/p><ul><li>Information cannot be verified<\/li><li>Ownership is unclear<\/li><li>Risk exceeds acceptable thresholds<\/li><\/ul><h4><strong>7. PROHIBITED ACTIVITIES<\/strong><\/h4><p>The following are strictly prohibited:<\/p><ul><li>Anonymous transactions<\/li><li>Third-party payments without verification<\/li><li>Cash transactions<\/li><li>Cross-border transactions<\/li><\/ul><p>Credence Capital operates strictly within South Africa and does not facilitate international fund flows.<\/p><h4><strong>8. CRYPTO ASSET DISCLOSURE<\/strong><\/h4><p>Crypto assets are classified as high-risk products within our RMCP framework .<\/p><p>Risks include:<\/p><ul><li>Volatility<\/li><li>Fraud and scams<\/li><li>Regulatory uncertainty<\/li><li>Loss of private keys or access<\/li><\/ul><p>Clients engaging in crypto-related services:<\/p><ul><li>Are subject to Enhanced Due Diligence<\/li><li>Must demonstrate source of funds and purpose<\/li><\/ul><h4><strong>9. ONGOING MONITORING<\/strong><\/h4><p>Credence Capital conducts ongoing due diligence, including:<\/p><ul><li>Transaction monitoring<\/li><li>Behavioural analysis<\/li><li>Periodic client reviews<\/li><li>Sanctions and PEP rescreening<\/li><\/ul><p>Monitoring is risk-based and may occur:<\/p><ul><li>Continuously<\/li><li>Periodically<\/li><li>Upon trigger events<\/li><\/ul><h4><strong>10. REPORTING OBLIGATIONS<\/strong><\/h4><p>In terms of the FIC Act, Credence Capital is required to:<\/p><ul><li>Report suspicious and unusual transactions<\/li><li>Report terrorist property<\/li><li>Report cash threshold transactions (if applicable)<\/li><\/ul><p>We are legally prohibited from disclosing such reports to clients (\u201ctipping-off\u201d).<\/p><h4><strong>11. RECORD KEEPING<\/strong><\/h4><p>Credence Capital retains records for a minimum of:<\/p><p>5 years, including:<\/p><ul><li>Client identification<\/li><li>Transaction data<\/li><li>Risk assessments<\/li><\/ul><p>As required under the FIC Act .<\/p><h4><strong>12. USER RESPONSIBILITIES<\/strong><\/h4><p>Users agree to:<\/p><ul><li>Provide accurate and complete information<\/li><li>Update information when required<\/li><li>Comply with all applicable laws<\/li><\/ul><p>Failure to do so may result in:<\/p><ul><li>Account suspension<\/li><li>Termination of services<\/li><li>Regulatory reporting<\/li><\/ul><h4><strong>13. LIMITATION OF LIABILITY<\/strong><\/h4><p>Credence Capital is not liable for:<\/p><ul><li>Losses arising from investment decisions<\/li><li>Crypto asset volatility<\/li><li>Reliance on website content<\/li><li>System interruptions or delays<\/li><\/ul><p>All services are used at the client\u2019s own risk.<\/p><h4><strong>14. INTELLECTUAL PROPERTY<\/strong><\/h4><p>All website content is owned by Credence Capital.<\/p><p>No content may be:<\/p><ul><li>Copied<\/li><li>Distributed<\/li><li>Reused<\/li><\/ul><p>Without prior written consent.<\/p><h4><strong>15. TERMINATION<\/strong><\/h4><p>Credence Capital may terminate services where:<\/p><ul><li>Regulatory risk arises<\/li><li>Compliance requirements are not met<\/li><li>Suspicious activity is detected<\/li><\/ul><h4><strong>16. COMPLAINTS<\/strong><\/h4><p>Complaints may be submitted to:<\/p><p><strong>Email: <a href=\"mailto:support@chillimarkets.com\">support@chillimarkets.com<\/a><\/strong><\/p><p>If unresolved, clients may escalate to:<\/p><p><strong>Full Name:<\/strong><br \/>Office of the Ombud for Financial Services Providers<\/p><p><strong>Website:<\/strong><br \/>www.chillimarkets.com<\/p><p><strong>Email:<\/strong><br \/><a href=\"mailto:support@chillimarkets.com\">support@chillimarkets.com<\/a><\/p><p><strong>Physical Address:<\/strong><\/p><p>Kasteel Park Office Park, Orange Building<br \/>2nd Floor, Cnr Nossob &amp; Jochemus Streets<br \/>Erasmuskloof, Pretoria, 0181<br \/>South Africa<\/p><h4><strong>17. GOVERNING LAW<\/strong><\/h4><p>These Terms are governed by:<\/p><p>The laws of the Republic of South Africa<\/p><h4><strong>18. AMENDMENTS<\/strong><\/h4><p>These Terms may be updated periodically to reflect:<\/p><ul><li>Regulatory changes<\/li><li>RMCP updates<\/li><li>Business changes<\/li><\/ul><h4><strong>19. CONTACT DETAILS<\/strong><\/h4><p><strong>Credence Capital (Pty) Ltd<\/strong> <strong>FSP No: 53882<\/strong><\/p><p>81 Featherview Estate, Falls Road, Krugersdorp, 1739<br \/>Email: <strong><a href=\"mailto:support@chillimarkets.com\">support@chillimarkets.com<\/a><\/strong><\/p><p>\u00a0<\/p><p><a href=\"http:\/\/www.chillimarkets.com\">Chillimarkets.com<\/a> owned and operated by Credence Capital (PTY) LTD REG NO:2023\/630034\/07, License No. 53882<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Credence Capital (Pty) LtdLicensed FSP No. 53882 &amp; Registered CASP (FIC Act) 1. INTRODUCTION Credence Capital (Pty) Ltd (\u201cCredence Capital\u201d, \u201cwe\u201d, \u201cus\u201d) is an authorised Financial Services Provider and registered Accountable Institution in terms of the Financial Intelligence Centre Act. These Terms govern your use of our website and services. By accessing this website, you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-651","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chilli.awovedev.com\/en\/wp-json\/wp\/v2\/pages\/651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chilli.awovedev.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chilli.awovedev.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chilli.awovedev.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chilli.awovedev.com\/en\/wp-json\/wp\/v2\/comments?post=651"}],"version-history":[{"count":34,"href":"https:\/\/chilli.awovedev.com\/en\/wp-json\/wp\/v2\/pages\/651\/revisions"}],"predecessor-version":[{"id":739,"href":"https:\/\/chilli.awovedev.com\/en\/wp-json\/wp\/v2\/pages\/651\/revisions\/739"}],"wp:attachment":[{"href":"https:\/\/chilli.awovedev.com\/en\/wp-json\/wp\/v2\/media?parent=651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}